How much will it cost to ship my order?
Shipping rates vary based on number of items and destination. U.S. orders start at $12.00, while non-U.S. orders start at $23.00.
How are my items shipped? Do you ship to PO or APO/FPO boxes?
Depending on the destination, we ship either via U.S. Postal Service (USPS) or via United Parcel Service (UPS) for tracking and insurance purposes. If your address is a PO box, APO, or FPO, we will ship via USPS.
Do you ship internationally?
For orders outside the U.S., we ship via the U.S. Postal Service. USPS will dispatch your order to U.S. Customs, then to your country’s customs agency, and finally to your country’s postal service.
From where will my order be shipped?
All orders are shipped from our main TRIBBLE warehouse location in Los Angeles, CA.
How long does it take to process and ship my order?
Most U.S. orders ship within a week after being placed, and should arrive within another week. Orders outside the U.S. require several steps (see above); travel time is subject to a variety of global conditions. USPS estimates that it may take up to 8 weeks for delivery to some countries; however, in our experience, the delay is usually shorter. Your patience and understanding is appreciated!
Where is my order?
Thank you for your excitement! While we would love to have all orders shipped and delivered the next day, sometimes travel takes time. Both UPS and USPS do their best to ensure your order arrives as quickly as possible. If you’ve been issued a tracking number, please visit the applicable shipping service website to check your order’s expected delivery day.
Why hasn’t my tracking information been updated?
While we work as quickly as possible to ship all in-stock orders within 7 business days, carrier and/or processing delays can occur. Please feel free to CONTACT us if you’re concerned about your order status, and we’ll look into it!
What should I do if one of my items arrives damaged?
Though we package our shipments with a great amount of care to ensure your products arrive as safely as possible, accidents can still happen during shipping. Please CONTACT our sales team as soon as possible so we can arrange a prompt solution for you. Items damaged in shipping must be reported within 10 business days of receipt.